Every home and business in the UK has the legal right to request a decent, affordable broadband connection.

From 20 March 2020, if you can’t get a download speed of 10 Mbit/s and an upload speed of 1 Mbit/s, you can request an upgraded connection. You can make this request to BT on 0800 783 0223.

Am I eligible?

When you contact BT or KCOM they will have 30 days to confirm if you’re eligible, and how much it will cost to build your connection.

• Your home or business will be eligible if it:
• has no access to existing decent broadband;and

will not be covered by a public broadbandscheme offered by the UK and devolvedgovernments in the next 12 months;If you currently only have access to a decent service that is priced over £56.20 per month, you’ll also have the right to request a universal service connection.

What will it cost? 

If the cost of building or upgrading your share of the network connection is £3,400 or less, you won’t have to pay for this work to be done. If it will cost more than £3,400 to connect your home, and you still want a connection, you will have to pay the excess costs. If you want to do this, BT/ KCOM will conduct a survey and give you a quote within 60 days. You will pay the same price for your new broadband service as anyone else on the same package, and no more than £56.20 a month. How long does it take to set up? Most people will get a connection within 12 months, but it may take up to 24 months for some.